Addison Coffee Roasters COVID-19 Policy
The local judge for Dallas County has issued further restrictions as of Sunday 03/22. However, so far ACR is still able to remain open and keep the coffee flowing. For everyone's safety, we are closing our retail shop and are instituting a pre-order, no-touch pick up system.
We ask that our customers order on our website and have the coffee shipped directly to you. For our Texas residents, we do have a discount on shipping to help ease the burden. Just enter PublicHealth2020 at checkout (instructions below) for $4.00 off shipping. If you prefer to call in your order for shipping, that's okay too. Check below for our hours of operation and phone number.
If you are a local resident and would like to pick up your coffee, we ask that you order on our website for pick up, or you can call us and pre-pay over the phone. If you prefer to pick up, we will call you as soon as your coffee is ready, usually within one business day. When you come to pick up your coffee, just call us, and we'll set your coffee outside for you to retrieve.
Don't forget, our coffee is still available at all Central Market stores!
Due to the massive influx of orders, please note that your order will not be ready immediately. We have been able to keep up so far, and we appreciate your patience as we continue to provide the freshest coffee possible.
We thank you for continuing to support Addison Coffee Roasters, and please stay safe!
Call us at 972.404.1145
Hours of operation: Mon-Fri 9-6 and Sat 10-2
- Addison Coffee is open for business, but for everyone’s safety, we can no longer allow customers to enter the store.
- We strongly encourage you to let us ship your coffee. To facilitate this, we are offering a $4.00 discount on the cost of shipping to all Texas residents. (See instructions below) Please allow 2 days for shipping.
- Or, you can order on the website for pick-up. There is a “Pick up” option on the checkout page of the website. We are setting up our sales counter at the retail door, and will dispense all coffee from there. (Those who come without a pre-order will be asked to wait outside while we prepare the order, and we may be unable to accommodate special orders.)
- We can no longer accept cash. All purchases will be card-only.
- Our coffee is offered at all Central Market stores in Texas as well.
These were hard decisions for a business based on a friendly exchange of ideas over a taste of our favorite beverage. However, the safety of our customers and employees is our first priority.
We will continue monitoring the situation and may need to make further changes. Please bear with us and know that we will continue to do everything we can to ensure everyone’s safety.
We are making changes to protect our customers and employees and to help reduce the spread of the virus and we need your help.
1: We will no longer allow customers to smell the coffees in the bins.
2: Our employees will be the only ones to handle the bins.
3: We will keep coffee samples behind the counter. Ask employees if you would like a taste.
4: We are asking customers to swipe their own credit cards.
5: We request that any handshakes be replaced by elbow bumps.
6: Gloves are available for customer use. Ask an employee for help.
We are now sanitizing door handles, pens, the credit card touchpad, and other items frequently touched by customers at the beginning and end of each day, as well as sanitizing all surfaces, tools, equipment and systems.
Regarding stocking up, we do not recommend purchasing more than a 2-3 week supply of coffee to ensure freshness. If you do wish to purchase a large quantity we suggest ordering 2 business days ahead, either by phone or online, so we can make sure we have enough for you and for our other customers. Also, coffee will stay fresher if it is packaged immediately after roasting.
Lastly, to minimize everyone’s exposure we are offering a temporary $4.00 discount off shipping on any retail order within Texas. Mention the discount when you call or use discount code PublicHealth2020 on the website upon checkout.
**You'll need to click the "Coupon/Gift Certificate" link to open the input box. Just click "Apply," and you should be good to go!**
THANK YOU FOR YOUR HELP IN KEEPING EVERYONE SAFER!
All ACR events for March have been canceled due to COVID-19. Please check back next month for an update on events.