Yes, we're still open! The emergence of COVID-19 has thrown everyone for a loop, and it doesn't look like there's a quick solution on the horizon. It hasn't been easy to know the best course of action for anyone, but especially for small businesses like us. Social conscientiousness have always been important at Addison Coffee Roasters. Because of this, we have made the decision for the doors of our shop to remain closed until further notice, for the safety of our high-risk customers as well as our high-risk staff members and their families.
Coffee has always been about community to us. We didn't get into the coffee biz to hoard our treasures and keep to ourselves. No, we love geeking out with our customers about different varieties we've come across and educating people about grinders, brew methods, and all things geeky about coffee. Coffee has allowed us to build special relationships with our customers. From the first time they come in to try us out to the point where we can surprise them with something we know they'd like based on previous conversations, we cherish these interactions.
Sadly, however, we've had to pull back from social interaction considerably in efforts to observe safety precautions for our customers and staff alike. If you've ever been in our shop, you'd know how small our sales floor is. Social distancing would be impossible for more than two people. So, we knew we had to alter our method of serving our customers. While our doors remain closed to the public, we are manning the phones, email, and our website to accommodate as much as possible during these crazy times.
We are offering contactless pick up for our local customers.
Here's how it goes:
1) Call in your order or place your order online for pick up. We ask that all orders be pre-paid with credit or debit cards to make the transaction run smoothly when you pick up your order. Unfortunately, we can not accept cash at this time.
2) When your order is ready, we will call and let you know.
3) When you arrive to pick up your coffee, give us a call to let us know you're here. (972-404-1145)
4) We'll place your order on the table just outside for you to pick up.
Additionally, for our local Texas customers, we are still honoring our shipping discount to help ease the burden of those who prefer to or must shelter-in-place. The coupon code for this discount is PublicHealth2020 for $4.00 off shipping. Just put this code in the "Coupon code" prompt upon checkout to apply the discount to your order.
We know these circumstances and regulations are no fun and inconvenient, and we appreciate your patience.
We cherish each of you, and look forward to the time when we can interact with our community again.
Stay safe, everybody!